Bonjour Leolena,
J’ai eu exactement le meme probleme que vous avec ce casino, jusqu’a ce que mes gains finissent par disparaitre completement en m’expliquant que j’ai fraudé ou triché sans meme pouvoir me fournir une preuve ou une explication claire.
Ils se sont contenté de me renvoyer toujours le meme mail que voici :
Dear Customer,
We are sorry to hear that but these terms apply for all customers and;
This decision has been made by our Risk department, on business grounds, and in line with our terms and conditions:
2.5.6 You have not already had an Account closed by us under the following reasons of Collusion, Cheating, Fraud, Criminal Activity, Breach of the Terms of Use or at Your request under paragraph Responsible Gaming/Gambling.
11.3. If:
a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
c) We become aware that you have « charged back » or denied any of the purchases or deposits that you made to your account; or
d) You become bankrupt or suffer analogous proceedings anywhere in the world,
then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.
11.4. For the purposes of this paragraph 11:
a) A « fraudulent practice » means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:
fraudulent charge-backs and rake-back activity;
the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;
the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);
any attempt to register false or misleading account information;
any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
b) An « unfair advantage » shall include, without limitation:
the exploitation of a fault, loophole or error in our or any third party’s software used by you in connection with the Services (including in respect of any game);
the use of automated players (‹ bots ›), or other 3rd party software or analysis systems; or
the exploitation by you, of an ‹ Error › as defined in paragraph 18, in any case either to your advantage and/or to the disadvantage of us or other.
c) Bonus Abuse includes, but is not limited to:
i. breach of terms and conditions of a bonus, free bets or any other promotional offer
ii. the opening of multiple accounts to claim multiple bonuses;
iii. all bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn’t be used more that 6 times per calendar month; if for any reason a bonus code is used by an individual player over the stated amount, the Company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings plus all 3rd-party charges arising from player’s activity (payment fees, providers fees, etc)
Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, company reserves the right to:
i. forfeit the bonus allocated to the Account Holder and any winnings from that bonus, and/or
ii. revoke, deny, or withdraw a bonus offer from the Account Holder, and/or
iii. block an access to particular products, and/or
iv. exclude the Account Holder from any future promotional offers, and/or
v. terminate the Account Holder’s account with immediate effect.
12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.
43.3 The Company does not recommend two or more Users placing bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases it is necessary to reconcile the possibility of the game with the Company by explaining the circumstances. the Company has the right to block the account of such a User and ask them to send the documents verifying their registered identity.
Do not hesitate to contact us in case you need any further help. Have a good day.
IMPORTANT:Remember that BEFORE
… Demande de documents sup… Alors que c est un retrait de 250 EUR… Je fais toujours ça voir si ils paient…après ils recreditent en balance…et attention à Jupi casino c est le même fromager et la aussi 12 jours qu ils me baladent … ils veulent preuvent de tiket neosurf avec ma nom…’‹ je vais le commander à la lotterie car ça n existe pas… J ai 9 cartes de crédits… Mais si ça buggf chez eux j en peux rien … Voilà quoi du grand n › importe quoi:grinning: